Evidence Software Management Trainer
FileOnQ is a Seattle based Business-to-Business/Government Software Company with a national market and customer base of over 400 Private and Public entities.
Core Product: Public Safety Software Platform with the Flagship products EvidenceOnQ and DigitalOnQ.
About FileOnQ and the Opportunity: FileOnQ is a small profitable but dynamically growing company. FileOnQ has maintained over 90% of customers over our entire history. FileOnQ maintains two very large patents, which protect our intellectual property and provide exciting opportunities for partnerships and exponential growth in the near future. With a solid foundation, and pressing customer demand, we are now positioned to aggressively pursue the vision for our future. The next step in our roadmap for the future is to add a few key team members, which will fill vital roles, in our success for the years ahead.
We provide truly excellent benefits, including:
- Health, dental and vision insurance
- 401(k)
- Paid time off
- Health savings account
- Competitive salary and travel reimbursement
Position: We are seeking a knowledgeable and engaging Evidence Management Software Trainer to educate and support law enforcement agencies, legal professionals, and government organizations in the effective use of our evidence management software. This role requires extensive travel to client locations across the country to conduct in-person training, implementation support, and troubleshooting sessions. This is a remote position, but you may be required to travel 50% of the time.
Responsibilities:
- Deliver hands-on, interactive training sessions to users of our evidence management software, both in-person and virtually.
- Travel to client locations nationwide (up to 50% travel) for on-site training and implementation support.
- Develop and update training materials, user guides, and online learning resources.
- Provide technical assistance and best practices for managing digital and physical evidence.
- Collaborate with the implementation and product teams to ensure user feedback is incorporated into product improvements.
- Assist in troubleshooting software-related issues and escalating technical concerns as needed.
- Maintain detailed training records and provide reports on training effectiveness.
Desired Experience:
- 2+ years of experience in software training, technical support, or a related field.
- Familiarity with evidence management processes, law enforcement operations, or legal technology is a plus.
- Strong ability to communicate technical concepts in an easy-to-understand manner.
- Comfortable with frequent travel and working independently in diverse environments.
- Proficiency in learning management systems, virtual training platforms, and documentation tools.
- Excellent problem-solving skills and customer service orientation.
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Our Office
We are located just outside Seattle, WA, in Tukwila. For many on our team, their offices are their homes, coffee shops, and even garden sheds, as many of our team members work from home and in various cities and states.
Perks & Benefits
We value our team and their families so we take great pride in offering exceptional benefits to empower their success and help them reach their goals.
Competitive Salary
Your time, talent, and experience are invaluable to us, so we show our appreciation with top-tier competitive wages.
Remote Work
We offer many of our motivated team members the opportunity to work from home on a part-time or full-time bases.
Healthcare
We offer exceptional healthcare options for our team members, their spouses, and children. Your health and well-being are important to us!
Paid Parental Leave
We understand the value and importance of raising a family. So we provide paid compensation when your family needs you most.