Support Services

As a FileOnQ customer, those “left in the dark” moments are a thing of the past. We are here for you!

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Our Services—Your Way

All of us at FileOnQ are committed to doing everything necessary to ensure you are completely satisfied with our product and our support. Unlimited maintenance, support, and training are provided with the purchase of your FileOnQ property and evidence management platform solution.

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Monday – Friday, 5 a.m. to 5 p.m. (Pacific Time)

Email Support

Phone: 1-800-603-6802 select 4 from the menu

Support Request
Live Help

What’s Included:

  • Free upgrades for all three platform applications (for agencies utilizing our subscription platform)
  • Unlimited telephone and online support
  • Unlimited training via telephone and web-conference
  • Peripheral hardware life-time replacement
  • Assistance with developing new policies and procedures
  • Access to the FileOnQ customer portal website with training videos and tools

Should a support need arise, you will appreciate our direct line via our 800 number, as well as, our live On-Line Web Support Meeting Center.

FileOnQ customers overwhelmingly agree that the ongoing maintenance, support, and training provided by our FileOnQ law enforcement experts improves their system use and departmental productivity to the extent that their investment pays for itself several times over.

Training Resources

Going Above and Beyond

FileOnQ provides ongoing training for as long as you have our software and active maintenance and support, going beyond the one-and-done training offered by many companies.

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Data Conversion

Your Data—Your Way

If you choose, our professional services team will work with you to import any data you already have into FileOnQ.

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Great News! Consulting & Training Is Always FREE for Customers Who Have a Current Maintenance and Support Contract.

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