In law enforcement, no two agencies operate the same way. Each jurisdiction’s laws and policies can dramatically shape how evidence is handled, how reports are written, and how digital information is processed. That’s why rigid, one-size-fits-all software systems can become more of a burden than a benefit. When officers and evidence technicians are forced to work around the limitations of software, their efficiency drops, frustration grows, and the risk of error multiplies.
Introducing the Profiler: Built for the People Who Use It
FileOnQ believes in providing law enforcement agencies with a solution that adapts to their specific needs, not the other way around. That philosophy is what led to the creation and patent of the Profiler, a tool that allows each agency to determine the data fields and layout of their evidence management system. Agencies can configure a system that mirrors their processes, meets their reporting needs, and supports their team from intake and investigation, to court and disposition—all without calling the software vendor every time a change is needed.
True Customization—Without the Middleman
Unlike other systems that advertise “customizable” features but keep those controls locked behind tech support calls and hidden costs, the Profiler gives administrators the ability to make changes to their data fields any time the need arises. Fields can be added, renamed, relocated, or deleted. It’s conveniently built directly into the FileOnQ platform and was designed with real-world law enforcement challenges in mind.
The field types in the Profiler are broad and flexible—everything from standard text input and date fields to lookup menus, integer fields, currency, decimal values, and formatted fields. Each field can be set as required or optional, and the control field intuitively prompts the user to complete fields based on the type of item being entered. That level of flexibility isn’t just about convenience—it’s about precision, efficiency, and accountability.
Every Jurisdiction, Every Policy, Every SOP
One of the most overlooked aspects of law enforcement software is how drastically requirements can vary depending on location and jurisdiction. A police department in California won’t have the same requirements or use the same terminology as a rural sheriff’s office in Alabama. Agency’s SOPs differ by state, county, city, and even country.
Change What You Want—When You Want
And because it’s user-configurable, agencies don’t need to put in a support ticket or wait weeks for the vendor to make changes. With the appropriate user permissions, changes can be made instantly and in-house, without incurring any cost. This not only saves time, but also gives agencies the power to adapt to emerging needs, whether it’s a change in legislation, a new crime trend, or an internal change in reporting needs.
One System, Endless Options
Take, for example, a large department with multiple divisions: The narcotics unit might need to capture detailed information in EvidenceOnQ like drug type, weight, and quantity. Meanwhile, the homicide division may use the Forensic Suite to prioritize victim identifiers, weather conditions, and blood stain patterns. Investigators may want special DigitalOnQ fields designed to capture citizen uploads, crime scene photos, or body and dash cam footage. Each of these groups works differently, but with the Profiler, they can all utilize the same system functionality and customize it to meet their needs.
The Profiler is just as valuable for smaller departments, where staffing is limited and multitasking is essential. In those cases, a records clerk may be responsible for digital evidence uploads, discovery, property room management, and public disclosure requests. With the Profiler, the interface can be configured to reflect that workflow, reducing screen clutter, streamlining data entry, and saving valuable time.
Cleaner Data, Better Outcomes
The Profiler also helps ensure data consistency and accuracy. With required fields and clearly labeled input types, agencies can enforce standardized data entry from the moment a case is created. This reduces user error, speeds up the intake process, and ensures that the right information is gathered every time. In a world where the chain of custody is paramount and courtroom accountability is mandatory, this kind of data reliability isn’t just helpful—it’s essential.
Customizing the Digital Evidence Intake
That same level of customization extends to media upload screens. Digital evidence continues to play a central role in modern investigations, and the Profiler helps agencies structure their digital intake as carefully as they do physical evidence. Users with administrative privileges can determine exactly how digital files should be described, tagged, and associated with a case. FileOnQ’s DigitalOnQ platform ensures all uploaded evidence is protected by a secure chain of custody, scanned for authenticity, and accessible only to authorized users.
Simplified Onboarding and Training
The Profiler also plays a critical role in how quickly teams can get up to speed on using the software. Because the screens are laid out in a way that’s familiar to the agency—using terms and workflows they already know—there’s less time spent learning where things are or figuring out how to enter information. Training becomes more intuitive, and new hires can be onboarded easily. This translates to fewer mistakes and more confidence, even among officers or support staff who may not be tech-savvy.
Scalable Software for an Evolving Mission
As agencies grow and change, so do their evidence needs. What worked five years ago may be outdated today, and tomorrow’s requirements are still taking shape. The Profiler offers agencies the ability to stay agile without overhauling their entire system. Fields can be added, removed, renamed, or reordered based on current operational needs. That means agencies stay compliant, responsive, and efficient without spending more money or waiting for the next software update.
When a department rolls out a new community task force, adds body cam uploads, or needs to comply with updated reporting requirements, the Profiler makes the transition seamless. That adaptability isn’t just about functionality—it’s a long-term investment in operational resilience.
Why Profiler Leaves Competitors Behind
That seamless integration is part of what sets FileOnQ apart. Other evidence management systems claim to be customizable, but they put all the power in the hands of the software vendor.. Agencies are left filing support requests for every minor change. There are often hidden costs, extended wait times, and little room for experimentation or adaptation. The Profiler flips that model on its head, giving the people on the ground—the ones doing the work—the ability to shape their tools to match their mission.
An agency’s software is more successful when the end users have input on the design. The result is smoother workflows, accurate reporting, and fewer bottlenecks. It’s more than a technical upgrade—it’s a cultural shift toward empowerment, flexibility, and trust.
Empowering Agencies with Tools That Work for Them
At the end of the day, the Profiler isn’t just about customization. It’s about empowerment. It’s about giving law enforcement professionals the control they need to do their jobs more effectively. It’s about supporting different jurisdictions, different workflows, and different needs under one unified platform. And most of all, it’s about building a system that works for the people who rely on it every day to protect their communities.
For the decision-makers—police chiefs, sheriffs, IT leads, and municipal leaders— FileOnQ’s patented Profiler tool offers a rare opportunity: the chance to invest in a platform that will never become obsolete, because it evolves with you. It grows with your people. And it lets your agency lead the way in shaping smarter, faster, more accountable evidence management.
Profiler puts the power back where it belongs—in your hands.
To learn more about FileOnQ’s software solutions for Physical, Digital & Forensic Evidence or our Property and Asset Management platforms, click the links you’re most interested in. To book a demo, visit this page.